How do I verify I've purchased tickets?

When you log into your account click on "Manage Account" and then click on "Orders." You can view and track (if applicable) all current and past orders.

Can I sign up my child who is under 13 years of age?

No we cannot allow children under 13 in to the fan community. To remain compliant to COPPA laws we can't email any child under 13 years of age.

I haven’t received my items in the mail. When will I get them?

When you log into your account click on "Manage Account" and then click on "Orders." You can view & track (if applicable) all current and past orders.

How do I find out when I first signed up for

Click on “Dashboard” link on the top-right corner of any page while you're logged on to the site. Select “Manage Account” you'll see your account creation information.

Why am I not receiving email from

We get a lot of email bounced back when we send out newsletters and order confirmations. Please make sure your email address is typed correctly on every form you fill out. If you notice your email address is incorrect, please change it by logging in to your account and clicking on “Dashboard” then “Manage Account.” Also, make sure you're subscribed to receive newsletters in the “My Settings” section.

Please be sure to check your Junk Mail folder daily if you have one. Certain Internet Service Providers have very strong filters, making it difficult for some to receive legitimate email. Please be sure to add "[email protected]" and "[email protected]" to your safe list so your ISP will recognize them as pre-approved.

I am trying to sign up my son/daughter/spouse, but he/she doesn’t have his/her own email address.

The system will not allow more than one member to share the same email address, but you may obtain one free, either through your own ISP or a service like, or If you have other problems signing up a friend or family member, such as difficulty with a credit card, etc., please use the contact information on to let us know. Please note that we cannot accept memberships from children under 13 years of age due to COPPA compliance laws.

I have a new email address. How can I change my information?

You may change all your information, including your email address, by logging in to, clicking on "Dashboard" and then "Manage Account."

Where can I call for ground(ctrl) ticket buying and customer service issues?

ground(ctrl) is pleased to provide a nationwide toll-free numbers to help ensure the fans get easier access to purchase tickets and to great customer service. The new toll-free number is: 1-877-GND-CTRL.

Will my personal information be shared or made public to any other entities?

No. Please click on the link at the bottom of the page for our Privacy Policy. Please note that any information posted in “About me”, “Links”, “Blogs” or any other front facing fields will be available to the public. Please review our Privacy Policy available here –

I have a question that is not answered here, what should I do?

Please send an email to [email protected] from the email address you use to log into Include your brief question and the best method to get in contact with you. Customer support is open Monday – Friday 9am – 5pm PST. Please note that with rare exception, we may not respond to basic questions sent via email if the answer can be found here in the FAQ or section. If you have a question that needs immediate assistance and it’s a weekend or holiday, head over to the message board where many experienced community members are willing and able to answer any questions you may have.



Newsletter Signup